Error Reports

Producing quality software products is important to us.  In addition to following strict software development practices and standards we always thoroughly test our software before releasing it.  And if you find a problem with one of our products, please contact support so that we can get the problem resolved as quickly as possible.

As part of our commitment to product quality, every TechWriter product includes error reporting capabilities that are used to identify errors that cause TechWriter to fail.  In order to get these errors resolved it is important that you allow these reports to be sent whenever the Error Reporting dialog is displayed.

Information contained in the error report is limited to:

  • Product and version
  • Error diagnostics (error message, stack trace, etc)

The error report does NOT include any of your data (project definitions, annotations, etc).